Deskside Support
ICM has a nationwide pool of engineers and technical specialists to help support
customers with all aspects of their IT management.
We deliver hardware and software support, provide desk-side engineering support for users, dispose of old equipment when it reaches the end of its lifecycle, as well as sourcing and installing new technology. This inclusive approach eases the pressure on internal IT resources and reduces the cost of managing IT systems for our customers.
The benefits of ICM's Deskside Support are:
- Single point of contact for all enquiries
- A leading business partner with all major manufacturers allowing us to offer unbiased support and reduce the number of suppliers
- High quality of service provided to your end users leading to less end user downtime
- All work carried out operates on a measurable scale with Service Level Agreements
- Engineers are highly trained and hold a broad range of accreditations and up to date knowledge
- Shorten lead time when installing new equipment or making changes with a focused resource
More information
Contact ICM
If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.
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