Assist 24 (1st Line Support)
With ICM Assist24, 1st Line support / Helpdesk calls can be logged with the Service Desk via the telephone, web or email.
Any calls logged via email or the web are given the same priority and handled in the same way as a telephone call. Typically, incidents are resolved within 15 minutes of the user placing the call.
Remote connectivity can be established in a number of ways including:
- Managed gateway on customer site
- Web based tools for users who have Internet access
More information
Contact ICM
If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.
Consider this
Don’t expect what you don’t inspect.
Whatever arrangements you have in place, you and your organisation can only rely on your plan if you have proven that it works. Test your Business Continuity plan regularly. Factors to be considered when selecting a business continuity planner and partner >>>
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Downloads
The Press Association
ICM implements a multi layer LAN solution for the Press Association. case study pdf >>>
