Service Desk

ICM delivers 24x7 dedicated support with a single point of contact and direct access to ICM technical staff for all enquiries across the UK. A range of flexible hours of cover are available, so the level of service you receive will be specific to your call level requirements.

ICM has a diverse range of engineering skills allowing us to meet your demands. With a range of service options available, ICM can deliver a high level of service to assist in the availability of systems and users to your business. To maintain quality standards our Service Desk follows ITIL framework methodologies and best practice to deliver the service.

On a monthly basis, ICM will provide you with a standard report containing management information with regard to the incident activity for the reporting period.

The options available within this service are:

More information

Contact ICM

If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.

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News and events

MAS Gains New Microsoft Gold Partner Accreditation

ICM Managed Availability Services has added the Networking Infrastructure Solutions Competency to our Microsoft Gold Partner accreditations. further details >>>

Downloads

Supplier Statement on Business Continuity Services relating to a Pandemic

Given the specific challenges raised by a potential Global Pandemic, the undersigned UK Business Continuity Providers have been asked to issue a joint statement of clarification of their approach and capabilities in respect of a pandemic event affecting their customers. white paper pdf >>>